Terms of service

1. Definitions

1.1 “Yakkity Zac's”, “We” and “Us” means Granite Goat Limited or any person acting on behalf of and with the authority of Granite Goat Limited.

1.2 “Customer” and “You” means the person/s buying the Goods as specified in any invoice or order placed on the Yakkity Zac's website.

1.3 “Goods” means all Goods, products or any other item supplied by Granite Goat Limited trading as Yakkity Zac's to the Customer.

2. Acceptance

2.1 The Customer is taken to have exclusively accepted and is immediately bound by these terms and conditions if the Customer places an order with us directly or on the website.

3. Price & Payment

3.1 We reserve the right to change the Price at any time but orders placed before the change will be honoured at the price at the time of payment.

3.2 Accepted payment options include:
i) Credit or Debit using a third party payment software.
ii) Direct Debit Bank Transfer to Granite Goat Limited’s bank account.
iii) Cash on Delivery.

3.2 Unless we have agreed to extend credit to you, you must pay in full upon placing your order. 

4. Delivery of Goods

4.1 At Yakkity Zac's sole discretion the cost of delivery is in addition to the Price and will be given at checkout. 

4.2 Delivery (“Delivery”) of the Goods is taken to occur at the time that Yakkity Zac's (or Yakkity Zac's nominated carrier) delivers the Goods to the Customer’s nominated physical address even if the Customer is not present at the address (unless specified at the time of purchasing).

4.3 All claims for shortage or damage during delivery must be made to the carrier within 7 days of the date of delivery. Where goods appear to be damaged or missing you must contact the carrier and us immediately. 

4.4 Any time or date given by Yakkity Zac's to the Customer is an estimate only. The Customer must still accept delivery of the Goods even if late. 

4.5 We will make every effort to ensure delivery of Goods is on time, but will not be liable to you for any loss or damage arising in any way from any delay in delivery or performance. Delay in delivery or performance does not entitle you to cancel any order. 

4.6 Where you ask us to deliver goods directly to another person, that person takes possession of the goods for you as your agent, but you are still directly responsible to us under these terms of trade. 

4.7 Delivery of the Goods to a third party nominated by the Customer shall be deemed to be delivery to the Customer for the purposes of this agreement. 

4.8 Risk of damage to or loss of the Goods passes to the Customer on Delivery.

4.9 If any of the Goods are damaged or destroyed following delivery Yakkity Zac's is not liable. 


5. Returns

5.1 The Customer shall inspect the Goods on delivery and shall within 48 hours of delivery (time being of the essence) notify Yakkity Zac's of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote.  The Customer shall return the items and afford Yakkity Zac's an opportunity to inspect the Goods within a reasonable time following delivery if the Customer believes the Goods are defective in any way. If the Customer shall fail to comply with these provisions the Goods shall be presumed to be free from any defect or damage. For defective Goods, which Yakkity Zac's has agreed in writing that the Customer is entitled to reject, Yakkity Zac's liability is limited to either replacing the Goods at no extra charge or reimburse the Customer for the Goods.

5.2 Returns will only be accepted provided that:
a) The Customer has complied with all relevant return conditions under this clause; and
b) Yakkity Zac's has agreed in writing to accept the return of the Goods; and
c) The Goods are returned at the Customer’s cost within fourteen (14) days of the delivery date; and
d) Yakkity Zac's will not be liable for Goods which have not been stored or used in a proper manner; and
e) The Goods are returned unused in the condition in which they were delivered and with all original packaging material and paperwork in as new condition.
f) The Customer is responsible for paying for their own delivery/shipping costs for returning the Good(s). Delivery costs are non-refundable.

5.3 There are Goods for which a change of mind return is not available. Yakkity Zac's will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:
i) Food items, consumables, or nutrition products 

6. Refunds

6.1 Yakkity Zac's does not offer returns or refunds if the Customer:
a) Found the product cheaper elsewhere.
b) Decided they no longer want the item or made a mistake with the order.

6.2 Only regular priced items may be refunded. Sale items are not eligible to be refunded.

6.3 To request a refund, please contact us within fourteen (14) days of receiving the Goods by emailing curlykiwishop@gmail.com with the following information:

  • Order number;
  • Description of the issue;
  • Supporting evidence (e.g., photos, screenshots).

Yakkity Zac's will aim to respond to all refund requests within 5 business days.

6.4 If a return is required, the Customer must follow the process as stated in the above clause 5 (Returns).

6.5 Approved refunds will be processed using the original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.