Refund policy
5. Returns
5.1 The Customer shall inspect the Goods on delivery and shall within 48 hours of delivery (time being of the essence) notify Granite Goat Ltd (trading at Yakkity Zac's) of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Customer shall return the items and afford Granite Goat Ltd an opportunity to inspect the Goods within a reasonable time following delivery if the Customer believes the Goods are defective in any way. If the Customer shall fail to comply with these provisions the Goods shall be presumed to be free from any defect or damage. For defective Goods, which Granite Goat Ltd has agreed in writing that the Customer is entitled to reject, Granite Goat Ltd's liability is limited to either replacing the Goods at no extra charge or reimbursing the Customer for the Goods.
5.2 Returns will only be accepted provided that:
a) The Customer has complied with all relevant return conditions under this clause; and
b) Granite Goat Ltd has agreed in writing to accept the return of the Goods; and
c) The Goods are returned at the Customer's cost within fourteen (14) days of the delivery date; and
d) Granite Goat Ltd will not be liable for Goods which have not been stored or used in a proper manner; and
e) The Goods are returned unused in the condition in which they were delivered and with all original packaging material and paperwork in as-new condition; and
f) The Customer is responsible for paying their own delivery/shipping costs for returning the Goods. Delivery costs are non-refundable.
5.3 There are Goods for which a change-of-mind return is not available. Granite Goat Ltd will not accept the return of items from the following categories under the change-of-mind returns policy under any circumstances:
i) Food items, consumables, or nutrition products.
6. Refunds
6.1 Granite Goat Ltd (trading as Yakkity Zac's) does not offer returns or refunds if the Customer:
a) Found the product cheaper elsewhere.
b) Decided they no longer wanted the item or made a mistake with the order.
6.2 Only regular-priced items may be refunded. Sale items are not eligible for a refund.
6.3 To request a refund, please contact us within fourteen (14) days of receiving the Goods by emailing granitegoatnz@gmail.com with the following information:
- Order number;
- Description of the issue;
- Supporting evidence (e.g. photos or screenshots).
Granite Goat Ltd will aim to respond to all refund requests within five (5) business days.
6.4 If a return is required, the Customer must follow the process outlined in clause 5 (Returns).
6.5 Approved refunds will be processed using the original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.